Making a useful survey for your restaurant is easy with FeedBackDog. You can make your own questionnaire to get feedback about your services, the food, your colleagues or basically anything you want.
Things you definitely want to track:
It is more important than anything else in any restaurant. You can provide extra services or be really nice but if the food you serve is not good enough, it doesn’t matter. Good food that people like is the basis, everything else is secondary. That’s why it is extremely important to know what people like or hate about your food. Serving, politeness, fastness are also important factors of running a successful restaurant, but food first.
Make sure your colleagues are the best, and people go away with a smile on their face. Bad service, rude waiters/waitresses could make an overall bad experience even if the food was amazing. There is a lot depending on your staff, so it is essential to track their performance, too. And getting the customers’ opinion, is one of the best way doing it.
If you provide food delivery, this is the part of your business where you have the least supervision. A delivery guy has to be nice and definitely has to be on time. Are you sure your people do it right?
Don’t let small but crucial things slip out of your hands. Track every detail to be aware of things you wouldn’t be otherwise.