You are competing with thousands of other accommodation providers for getting many people’s attentions. Providing what your guests want, not just help you get them more easily but keep them as returning customers. If they are satisfied with their accommodation, they will more likely to come back again. They may even suggest it to others which is one of the best advertising, and it’s free.
But you can’t provide that unless you ask them.
Whether there is a lack of facilities in the rooms, an impolite receptionist or cold food, these can scare people away and encourage them to share their bad experience on the internet. Knowing what went wrong can save you from that and even provide unknown possibilities to provide better services. Get real-time information about anything you want and satisfy your customers’ needs.
Most surveys are boring and too long either it’s a paper or an online survey so people don’t like them at all. FeedBackDog is perfect for every hotel, motel, hostel, B&B and so on because it’s a FREE, easy to use tool both for the guests to fill out the mobile surveys and for the managers to get valuable insights.
It’s a very simple and useful, one page mobile survey tool without any installation needed that guarantees actionable feedback.
Create your short surveys for every room, every service or colleague you want to get information about and place the unique QR codes and short links accordingly.
You can even customize your surveys with custom color and your own logo. Collect your customers’ email addresses to communicate with them directly. Analyze their answers even on your mobile.
Build better relation with your guests and listen to their suggestions.